*Customers who reject delivery due to duties/customs charges will not receive a refund for shipping and their order.
We do not accept cancellation and returns. We accept exchange requests ONLY for our baby carriers.Products purchased during sale/offer cannot be exchanged. Click here to read more.
Babies are smarter than we think. They can sense our comfort levels. If you are a first time baby wearer here are a few tips:
If baby is still not happy after many trials, get in touch with us. Ultimately, we want you to use and love your Kol Kol.
Follow our instructions to make the carrier last as long as your baby can use it. The same applies for our bags and drool pads.
Kol Kol products have a six month warranty against manufacturing flaws. Our warranty does not cover accidental damage.
In the unlikely instance in which there is a manufacturing issue, we will provide you with a refund or a comparable exchange. To claim, the flawed item must be returned to us for inspection. Our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences, common/normal wrap nubs or flaws, and sewing varieties are not considered manufacturing flaws and are not covered under the warranty. We are not responsible for warranty coverage if the product has been altered in any way. The term “altered” or “adapted” is defined as including, without limit, changing buckles, adding webbing, sewing, dyeing, painting, embroidery, and fabric additions or removals made after the purchase. We are also not responsible for warranty coverage for any item that has been purchased secondhand.