Replace & Exchange 

Requests are required to be reported within 72 hours of delivery. 

Process of return: 

You can now process exchange or replace requests directly from our website. If your item is within the Replace/Exchange window, please follow these simple steps:

1) Visit our website and sign in using the registered mobile number you used to place your order.

2) Go to your account section and select the order you wish to exchange/replace.

3) Follow the prompts to initiate the return or exchange process (as per applicability of the product purchased by you). Please verify the eligibility of your item from the product display page. 

You are requested to kindly take action before the close of the exchange/replace window. Please note that this 72-hour window is necessary to avoid misuse of our return policy. In case you miss this window or if you encounter any issues or have further concerns, please do not hesitate to reach us on WhatsApp Support +91-8448049311. We are here to assist you and ensure that you have a positive shopping experience with Kol Kol Baby Carrier.

Terms of replace/exchange

Kol Kol Baby Carrier will ship the replacement/accept returns at no extra cost and also bear the expenses of reverse shipping if: 

·   Received product is damaged/defective in transit. 

·   Goods are not the same as order placed (please read disclaimer) 

In case of any other reason other than above processing charges including restocking and reverse pick up of INR 399- will be added to the cost. 

Unboxing videos are mandatory for claiming damaged product receipts. 

Guidelines of a valid exchange

We request you to securely pack the products you wish to return and notify us so that we arrange to pick it up through our logistic partner.

We will ship the replacement immediately for a qualified exchange request.

Refunds

Our team shall try it’s best to ensure your quest for the right product in Kol Kol Baby Carrier is met with, however we do understand that you may want to postpone your buying decision and may like to go for a refund against your order. 

After successful inward of your returned item, the cost of item shall be processed for a refund. The process of initiating refund will take 24-48 hours.  

Refunds will be processed through: 

·   Remittance to the same account used for making the digital payment. The amount usually hits the account within 48 hours however the TAT from banks is 5-6 working days. 

·   Account details shared by the customer in case of cash on delivery orders via refund link. The refund link expires after 2 weeks. Refund shall not be processed after expiry of the link.